Returns & Exchanges
Returns & Exchanges
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective and within 7 days of purchase. Please provide proof that the unit arrived damaged and send the unit to our Returns & Exchange department for verification. If our engineers conclude that the item was defective due to customer error, an exchange will not be possible. However if the product was deemed defective upon arrival, you may request to exchange the defective unit for the same item. Please send us an email at firstname.lastname@example.org to request approval and an address for the return
To return your product, you should contact the support team (email@example.com) to request approval for the return and to get a return address.
You will be responsible for paying for your own shipping costs for exchanging and returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you purchased a Ultrasona product and were not able to accept delivery for the product and the product was returned to us, you will be eligible for a partial refund less the cost of shipping ($20-30 depending on your shipping region). However, since Ultrasona is used as a sanitary device, returns and refunds are not accepted. To be clear, all sales are final - no refunds will be available on any Ultrasona products once delivery has been accepted.
If you already accepted delivery of the product, you will not be eligible for a refund. You will only be eligible for an exchange if you product is defective within the exchange period.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.